Overview

Thank you for purchasing artwork from Nicholas O’Leary. We handle every original painting and signed print with care and want you to be completely satisfied with your purchase.

Under the Norwegian Right of Withdrawal Act (Angrerettloven) and EU Consumer Law, buyers residing in Norway and the EU have the right to withdraw from their purchase within 14 days of receipt without providing a reason.

1. 14-Day Right of Withdrawal (Original Art & Prints)

• Notification Period: You must notify us of your request to return an item within 14 days from the date the package was delivered to your address.
• Eligible Items: Uncommissioned original paintings, original drawings, and signed prints.
• Return Condition: Items must be returned in their original, undamaged condition.

2. Custom Commissions & Personalised Works

In accordance with Angrerettloven § 22e, custom-commissioned artwork (paintings created specifically to your order or custom sizing/specifications) is exempt from the right of withdrawal and cannot be returned or refunded once work has commenced.

3. Return Shipping & Packaging Requirements

• Shipping Fees: The customer is responsible for paying all return shipping costs. Return shipping costs are non-refundable.
• Tracked & Insured Delivery Required: Because original artwork is high-value and unique, returned packages must be sent via a tracked and insured carrier service (e.g., DHL Express, Posten Registered Mail). We cannot process refunds for returned items lost or untracked in transit.
• Repacking: Artwork must be repacked safely using the original protective inner and outer packaging. If an original painting arrives back to the studio damaged due to improper repacking, a deduction will be made from your refund to cover the loss in artwork value (Angrerettloven § 25).

4. Damaged Upon Arrival

Every parcel is insured during outbound transit. If your artwork arrives damaged by the courier:

1. Retain all original box and packaging materials.
2. Take clear photographs of the damaged package and artwork.
3. Contact us at info@nicholasoleary.com within 48 hours of delivery.
   We will file an official insurance claim with the carrier and issue a full refund or arrange a replacement print.

5. Refund Process

Once your returned artwork is received, inspected, and verified undamaged, we will notify you by email. Your refund (product price plus standard original delivery costs) will be processed back to your original payment method (Stripe/PayPal) within 14 days.

Contact Us

For return requests or shipping inquiries, please contact us:

• Email: info@nicholasoleary.com
• Location: Norway